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How we work

Five phases. Three engagement models. One rule for AI.

Every build follows the same structure: discovery, design, build, validation, rollout. The ranges are known. What decides the fast end is on this page.

Purple blocks in a grid
Abbreviations on this pageAI artificial intelligenceBI business intelligenceKPI key performance indicatorMVP minimum viable productCPA cost per acquisitionROAS return on ad spendSLA service level agreement
The five phases

From a short note to a system in production.

Discovery

What you run today, what you want from it, and what the data can support.

Design

The data model, the KPIs, the output surface and the governance rules, agreed before any build.

Build

One platform, one core data model, three to five use cases. Logging from the first commit.

Validation

A named decision-maker checks every output against the numbers. Nothing ships on trust.

Rollout

Handover with monitoring, support SLAs (service level agreements) and a quality-review process in place.

Engagement models

Three ways to engage us.

Project

A scoped build with agreed outcomes, a timeline and a handover. Best for a first release, an integration or an automation with a clear finish line.

Dedicated team

Engineers and analysts who work as part of your team on a monthly basis, with your priorities and your tools.

Support and retainer

Monitoring, enhancements and fixes after go-live, with support SLAs (service level agreements), logging and quality review agreed at handover.

Projects are scoped after discovery. Dedicated teams are monthly. Support is a retainer. We quote in writing before any work starts.

What makes a build fast

Three things decide the fast end of every range.

1

Data access

Clean, governed sources with access granted on day one.

2

One person who decides

A named decision-maker who validates each cycle and keeps the build moving.

3

Scope discipline

One platform, one core data model, three to five high-value use cases first, then phase two.

The first release

What an MVP usually includes.

MVP means minimum viable product: the smallest release that is used every day.

  • One BI (business intelligence) environment: Power BI or Looker, not both.
  • One standardised dataset with core metrics and dimensions.
  • Three to five high-value use cases. For example pacing risk, CPA (cost per acquisition) deterioration, ROAS (return on ad spend) decline, budget-shift opportunities, creative fatigue.
  • One clear output surface: an insight panel or recommendation cards.
  • Logging, output review and monitoring from day one.
Timelines

The ranges we quote.

Discovery and architecture1 to 2 weeks
Custom views and unified reports2 to 4 weeks
Reporting automation1 to 3 weeks
AI insight layer MVP on one BI environment4 to 8 weeks
Assistant or workflow deployments4 to 6 weeks
OneView™ onboarding (data connections and configuration)2 to 3 weeks
Custom application first releasescoped after discovery

Firm timelines are confirmed after discovery. They depend on data readiness, integrations and governance requirements.

The rule for AI

Governed before generative.

Governed before generative. We compute the numbers first, then let the AI explain them. Our systems are co-pilots, not replacements. They explain what changed, why it likely changed and what to do next. A person stays in the loop wherever intelligence touches a commercial decision.

Read why we compute before we generate

An assistant answering from a governed knowledge base
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Tell us what you want to build.

A short note is enough: what you run today, what you want to build or fix, and the outcome you want. A senior person replies within one working day.

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